Australians have named JAX Tyres & Auto as the Most Recommended Car Servicing Chain in the 2025 Finder Customer Satisfaction Awards, cementing its reputation as a trusted, customer-focused leader in automotive services nationwide.
The Finder Customer Satisfaction Awards, based on independent ratings from more than 60,000 consumers in Australia, identify brands that excel in customer service, trust, value, and overall satisfaction.
JAX Tyres & Auto was the standout in the Car Servicing Chain category, with 93% of Australians surveyed saying they would recommend JAX to a friend or family member. In addition to winning the top award, JAX Tyres & Auto was also highly commended across four other categories: Loved Brand, Quality Service, Trusted Brand, and Value.
Steve Grossrieder, CEO of JAX Tyres & Auto, said, “Being recognised as Australia’s most recommended car servicing chain in the Finder Customer Satisfaction Awards is an outstanding achievement. Ensuring Australians can trust that their vehicles are properly cared for and providing peace of mind driving is at the heart of what we do. This award reflects the professionalism and expertise across our stores nationwide, and we’re proud to continue delivering reliable, high-quality service to our customers every day.”
Susannah Binsted, The Head of the Finder Awards program said, “Congratulations to JAX Tyres & Auto for being the most recommended car servicing chain in this year’s Finder Customer Satisfaction Awards program. 93% of Australians would recommend JAX to a friend or family member, the highest of any car servicing chain in this year’s program. Given cars are one of the big ticket items for Australian families and it’s important to them to ensure their cars are well looked after and it's a huge testament to the quality of service offered by JAX.”
This latest accolade builds on an exceptional year for JAX Tyres & Auto, which has secured multiple awards and nominations. Wins include the Canstar Blue Most Satisfied Customers Award for Car Tyre Retailers and CX Team of the Year at the 2025 CX Awards. JAX Tyres & Auto was also nominated for Best CX Initiative and CX Leader of the Year at the 2025 CX Awards, with Nicola Rose, Executive Manager – Customer Experience, also a finalist for CX Leader of the Year at Inside Retail’s Retailer Awards 2025.
Operating since 1949, JAX Tyres & Auto has grown into a national network of 94 locations, and continues to be recognised as a leader in the premium automotive service space, delivering best-practice customer experience across Australia.
