4 May, Sydney Australia - JAX Tyres & Auto has announced the winners of its second annual CX Star of the Year award, designed to recognise the impact that franchise and company store sales and workshop staff have at JAX and within local communities.
The award takes into consideration monthly winners selected by the JAX CX team, based on all NPS survey results (approximately 3,500 surveys per month), and Google Reviews that mention staff by name.
At the end of each calendar year, the JAX Tyres & Auto CX team selects the finalists and opens voting to all JAX staff (all stores and Head Office), with winners for each region selected, according to the number of votes received.
CX-Star of the Year 2025 winners:
· Central Region Winner: Tammy Attard - JAX Narellan
· Northern Region Winner: Trystan Clare - JAX Burleigh
· Southern Region Winner: Denis Pipek - JAX Delahey
While franchise owners themselves cannot qualify for the award, they are encouraged and incentivised to drive participation from employees to ensure customer experience is always top of mind for every store.
Each winner receives a gift certificate, a framed award certificate and a letter from CEO, Steve Grossrieder, recognising their achievement.
Steve Grossrieder, CEO and Managing Director of JAX Tyres & Auto, says: “Customer experience is fundamental to how JAX Tyres & Auto operates and is at the core of our customer centric culture, with every local store providing reliable, professional automotive services that local drivers expect. It’s important that we’re trusted by all our local communities, with customer experience, ultimately, being everyone’s responsibility.
“This is the second year that we have run the CX Star of the Year Awards and they’ve proven a huge success with incredible engagement across our stores. I’d like to wish this year’s three winners, Tammy, Trystan and Denis, a huge congratulations and thank them for their commitment to servicing our customers at the highest level, everyday.”
CX is an area where JAX Tyres & Auto excels, having been awarded CX Team of the Year at the 2025 CX Awards, Most Recommended Car Servicing Chain in the 2025 Finder Customer Satisfaction Awards, and Canstar Blue’s Most Satisfied Customers - Car Tyre Retailers 2025.
