- Describe your organisation — how long has it been in operation? When did you start franchising? How many franchisees do you currently have?
2. What is your main product/service?
OSAN Ability is an approved NDIS and Aged care (Support at Home) service provider offering a comprehensive range of services. These include Personal Care, Community Participation, Domestic Assistance, Transportation Assistance, Supported Independent Living (SIL), Disability Accommodation (covering SDA, Short Term and Medium Term options), Allied Health therapies, Plan Management, Support Coordination, and In-Home Aged Care. The organisation operates seven days a week, around the clock, and uses industry-leading technology to manage client funding, rostering, billing and compliance so franchisees can focus on what matters most: the people in their care.3. What type of person would ‘fit’ your franchisee profile?
The ideal OSAN Ability franchisee is not necessarily someone with a healthcare background though that is certainly welcomed. What matters most is heart. The right partner is community-minded, driven by purpose, and genuinely motivated to make a difference in people’s lives while building a sustainable, profitable business. Whether you are a registered nurse stepping into business ownership, a professional seeking a meaningful career change, or an entrepreneur who wants their work to stand for something, OSAN Ability has a pathway designed for you.4. Where are your current locations/territories? Where are locations/territories available?
OSAN Ability franchises are currently operating across New South Wales, Victoria, Queensland, Western Australia, and South Australia, Territories remain available in all states and territories, giving prospective franchisees the opportunity to establish a presence in their own community. With demand for NDIS and Aged care services growing rapidly as Australia’s population ages, there has never been a better time to secure a territory.5. Why is there a need for this product/service? Why are you different to your competition?
The need for quality care providers is not a trend, it is a national imperative. Australia’s ageing population and the ongoing rollout of the NDIS have created extraordinary demand for trusted, responsive, and compassionate service providers. What sets OSAN Ability apart is its combination of genuine mission and operational excellence. The organisation does not simply place workers in homes; it builds lasting relationships, works collaboratively with participants, families, support coordinators and plan managers, and draws on a culturally diverse team that truly reflects the communities it serves. That human-centred approach, backed by robust systems and a proven brand, is what keeps participants coming back and referrals flowing.6. How do you look after your franchisees? What support, training and back-up do you offer?
Franchisees are never left to figure things out on their own. From the moment a new partner signs on, OSAN Ability’s head office team takes care of the heavy lifting, setting up social media pages, building a dedicated website landing page, establishing a professional email address, providing branded materials including business cards, flyers and pull-up banners, and assigning a dedicated 1300 number. Training covers everything from software and compliance to service delivery standards and business administration. Ongoing mentoring, regular network sessions, and national marketing campaigns ensure franchisees continue to grow long after their grand opening. Franchisees also benefit from end-to-end compliance assistance, so they can operate with confidence at all times.7. Plans for new systems/concepts in 2024/25?
OSAN Ability is investing heavily in upgrading its technology platforms and operational systems to make the franchisee experience even more seamless. Key priorities include enhanced client management software, streamlined billing and reporting tools, and expanded digital marketing capabilities. The organisation is also developing more structured onboarding pathways and deepening its national referral networks to help franchisees attract participants more quickly and efficiently from day one.8. Where do you see the franchise in the next five years?
The vision is clear: to become Australia’s leading NDIS and Aged care franchise network. Over the next five years, OSAN Ability aims to significantly increase its franchisee count, strengthen its presence in every state and territory, and deepen its community impact. The goal is not simply more locations, it is stronger, more impactful businesses in every corner of the country, each one contributing to a higher standard of care for Australians who need it most.
9. What is your advice for those exploring franchise opportunities?
Do not just chase a return on investment, chase a return on compassion. The most successful franchisees are those who connect with the mission first and the business second. Research the sector thoroughly, understand the regulatory environment, and make sure the franchise you choose has a proven model, genuine support structures, and a brand you are proud to represent. When your work genuinely improves someone’s quality of life every single day, the motivation to grow your business takes care of itself.10. How do you motivate your franchisees?
Purpose is the greatest motivator of all, and OSAN Ability builds its entire culture around it. Regular recognition of franchisee achievements, a strong and collaborative team culture, shared values, and the knowledge that every day of work contributes to something far bigger than a bottom line, these are the things that keep the network energised and moving forward together. OSAN Ability also provides ongoing mentoring and peer networking opportunities, ensuring franchisees always feel supported, connected, and inspired to reach the next level.
